T&Cs you agree to if you work with Visibility Group.

Please read our terms and conditions carefully before you agree to a service. If you have any questions you can contact us to learn more.

After signing up to Visibility Group Ltd you have 7 days to raise any issues with our terms and conditions, after the 7 days have passed you are agreeing to abide by them.

Legal Notice

Upon visiting our website you are required to accept the terms and conditions listed below in return for receiving information about our company, services and any other business information supplied.

Use of this website signifies your agreement to the terms of use.

All prices are subject to change without prior notice.

We aim to respond to any queries within 24 hours.

Conditions of Use

Visibility Group Ltd makes available for your use on the www.visibility.uk Web site (the “Site”) information, documents, software and products (collectively, the “Materials”) and various services operated by Visibility Group Ltd (collectively, the “Services”), subject to the terms and conditions set forth in this document.

By accessing or using this Site, which includes your access to use of any services, you agree to the Terms of Use. Visibility Group reserves the right to change the Terms of Use from time to time at its sole discretion. Your use of the Site will be subject to the most current version of the Terms of Use posted on the Site at the time of such use.

In addition, when using particular Services or Materials on this Site, you shall be subject to any posted guidelines or rules applicable to such Services or Materials that may contain terms and conditions in addition to those in the Terms of Use. All such guidelines or rules are hereby incorporated by reference into the Terms of Use.

If you breach any of the Terms of Use, your authorisation to use this Site automatically terminates and you must immediately destroy any Materials downloaded or printed from the Site.

Copyright Limited License

The Materials and Services on this site are protected by copyright and/or other intellectual property laws and any unauthorised use of the Materials or Services at this Site may violate such laws. Additionally, the unauthorised usage of the content on this Site may incur a charge of £1,000 + VAT per item.

Except as expressly provided herein, Visibility Group Ltd and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information with respect to the Materials and Services.

Except as specifically permitted herein, no portion of the information or documents on this Site may be reproduced in any form or by any means without the prior written permission of Visibility Group Ltd.

Use of Site Information, except as otherwise indicated elsewhere on this Site, you may view, download and print the documents and information available on this Site subject to the following conditions:

  • The documents and information may be used solely for personal, informational, internal, non-commercial purposes.
  • The documents and information may not be modified or altered in any way.
  • The documents and information on the Site may not be distributed.
  • You may not remove any copyright or other proprietary notices contained in the documents and information.

Visibility Group Ltd reserves the right to revoke the authorization to view, download and print the documents and information available on this Site at any time, and any such use shall be discontinued immediately upon written notice from Visibility Group Ltd.

The rights granted to you constitute a license and not a transfer of title.
All domains purchased on behalf of customers for use are owned outright by Visibility Group Ltd unless stated otherwise at the point of purchase.

The rights specified above to view, download and print the documents and information available on this Site are not applicable to the design or layout of this Site. Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

Web Hosting Terms & Conditions

Website & email hosting may be offered to customers of Visibility Group Ltd free of charge for the first 12 months. Customers taking advantage of this free offer will be charged a transfer out fee of £300 + VAT if they are to transfer away from Visibility Group Ltd within 2 years of the setup date. This fee falls to £125 + VAT in year 3 onwards. This fee includes downloading the site files, checking them, packaging them up to send over via WeTransfer, and other administrative tasks.

If you choose hosting and don’t take up the first 12 months for free we reserve the right to charge £125 + VAT to move the site away from us. Again this fee covers the time it takes to access our server, change nameservers, download the site files, pack them up, send them via WeTransfer and administrative tasks.

Visibility Group Ltd reserves the right to add external links on to websites of customers who are on our free website hosting package.

Should a service be suspended due to none payment, Visibility Group Ltd reserves the right to charge a £35+VAT re-activation fee to restore services. This one-off fee, consider it a late charge, will cover the costs of re-establishing services, including the necessary tech time.

It is the responsibility of the customer to make updated backups of their website and email accounts and Visibility Group Ltd are not responsible in any way whatsoever for any information lost.

Email accounts for standard hosting are limited to 250MB each with a maximum of 3 addresses, an increase of storage for any email account will incur extra costs.

Should you wish to use a hosting service other than our own, we will in no way be responsible for the management, configuration or anything else relating to the successful launch of your website on a 3rd party service.

Website Design Options

We produce two website options; Bespoke and Template.
Bespoke sites start from £1,500+VAT, templates from £299+VAT.

Bespoke Websites

Any bespoke website, designed and built from scratch is owned by the client. Once final payment is made, they are free to choose where the website is hosted.

Our Template Websites

We have spent many hours building our own WP themes (known as our templates).

Intellectual Property Rights of our templates

Our templates are leased on an annual basis. The lease price include hosting, 5 business emails (max 1GB) and an SSL.

All copyrights, trademarks, patents and other intellectual property rights in and on our template websites and all software located on the site shall remain the sole property of our company or its licensors.

Any content added by the client will remain the property of the client and will be removed once the lease ends.

The use of our trademarks, content and intellectual property is forbidden without the express written consent from the owner of this website.

You must not:

  • Republish material from our website without prior written consent.
  • Sell or rent material from our website.
  • Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
  • Redistribute any content from our website, including onto another website.
  • Misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.
  • Attack our site via a denial-of-service (DoS) attack or a distributed denial-of service (DDos) attack.
  • Website Access
  • The level of access we grant depends on the type of website you purchase.

With Bespoke websites we will give you Admin access so you have the freedom to edit any part of the website.

With Template sites you will get Editor access so you can only edit certain parts of the site.

Use and protection of Member Number and Password

You are responsible for maintaining the confidentiality of your member number and/or password, if applicable. You are responsible for all uses of your account, whether or not actually or expressly authorized by you. Warranties and disclaimers except as expressly provided otherwise in written agreement between you and Visibility Group Ltd.

All materials and services on this site are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement.

Without limiting the foregoing, Visibility Group Ltd makes no warrant that (i) the services and materials will meet your requirements, (ii) The services and materials will be uninterrupted, timely, secure, or error-free, (iii) The results that may be obtained from the use of the services or materials will be effective, accurate or reliable, (iv) The quality of any products, services, or information purchased or obtained by you from the site will meet your expectations, and (v) Any errors in the software obtained from the site will be corrected.

Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.

This site could include technical or other mistakes, inaccuracies or typographical errors. may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and Visibility Group Ltd makes no commitment to update such materials or services.

Visibility Group Ltd assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services which are referenced by or linked to this site. References to other corporations, their services and products, are provided “as is” without warranty of any kind, either expressed or implied.

In no event shall Visibility Group Ltd or its suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Visibility Group Ltd has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or identical damages, so the above limitations may not apply to you. The use of the services or the downloading or other acquisition of any materials through the site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities.

No advice or information, whether oral or written, obtained by you from Visibility Group Ltd or through or from the site shall create any warranty not expressly stated in the terms of use.

This Site contains links to third-party Web sites that are not under the control of Visibility Group Ltd. Visibility Group Ltd makes no representations whatsoever about any other Web site to which you may have access through this Site.

When you access a non-Visibility Group Ltd Web site, you do so at your own risk and Visibility Group Ltd is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites.

Visibility Group Ltd provides these links merely as a convenience and the inclusion of such links does not imply that Visibility Group Ltd endorses or accepts any responsibility for the content or uses of such Web sites. This Site can be accessed from other countries around the world and may contain references to Visibility Group Ltd products, services, and programs that have not been announced in your country.

These references do not imply that Visibility Group Ltd intends to announce such products, services or programs in your country.

Payment Policies

All accounts are set up on a prepay basis. Although Visibility Group Ltd reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year, quarter or month following the date the account was established.

Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given. In situations where the payment on file is declined Visibility Group Ltd will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully.

In addition, Visibility Group Ltd reserves the right to suspend other services until the outstanding debt is cleared. (Outstanding debt is defined as any payment overdue for more than 14 days). The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request, all payment is in UK sterling.

All invoices should be checked before making payment as mistakes cannot be rectified later, should you believe your invoice is not correct please contact our accounts team to have it amended before making a payment.

In the case of a client wanting to transfer the domains IPS tag to another Registrar, a transfer charge of £15.00 + VAT will be incurred.

In the case of any variations to the project or any additional work beyond the original project scope, all work will be undertaken in accordance with our hourly rates with a minimum time period of one hour.

All prices are subject to change without prior notice.

Cancellation and Refunds Policy

All contracts are on a 30 day rolling basis, unless otherwise stated. If at any point you wish to cancel your contract with us then you must give notice of at least 30 days by sending an email to cancellations@visibility.uk to confirm your intent. A final payment will be taken on the day of cancellation and work will continue for the remaining 30 days.

At Visibility Group Ltd we never guarantee positions on Google, Yahoo, BING or any other major search engine. All search engines are constantly changing their algorithms, and should this have a negative effect on a site, we do not accept responsibility for this. However, we WILL act as fast as possible to ensure what we do complies with the requirements of these algorithms. Under these circumstances, we will not issue refunds.

When a major algorithm change happens such as Penguin, Panda or more recently Hummingbird, we will need to alter our approach to match the criteria of the search engines, and this cannot be done overnight.

When such algorithm changes occur this can have a knock-on effect on the timescales and deadlines of work that is being carried out due to entire strategies having to be readjusted and deployed based on research into the behaviour of the newest algorithms.

Refunds on unused service periods are available subject to the following terms and conditions.

Refunds will not be issued for those who break our Terms and conditions and Acceptable User Policies.
Cost of Domain Names is non-refundable.
SSL certificates are non-refundable.
Customers will receive a full refund for all services if notice of the cancellation is received up to 14 days from the initial receipt of the service [1].
Setup fees are non-refundable after 14 days from receipt of the service [2].
We issue refunds by the following methods:

Placing an order indicates your acceptance of these terms and conditions. If you have any questions regarding this policy please contact us LICENSE FOR USER CONTENT Certain Services offered on this Site accommodate or require user-supplied information, materials or communications (collectively, ‘User Content’).

We may give an estimate for completion of work but these are to be taken only as estimates and cannot be held as fact.

Depending upon the nature of the Service, by submitting User Content to this Site you grant Visibility Group Ltd one of the following two types of licenses:

For User Content that is the result of your creative efforts, such as examples of work you have done using Visibility Group Ltd products, you hereby grant Visibility Group Ltd a worldwide, royalty-free, non-exclusive license to reproduce and modify (for purposes of formatting, maintenance or Site administration only) such User Content.

You also grant Visibility Group Ltd the right to distribute and publicly display and perform such User Content for the purpose for which such User Content was submitted to the Service.

This license will be in effect until such User Content is removed from the Site. 2. For User Content such as comments to the Visibility Group Ltd User to User Forums, bug reports, piracy reports or product suggestions, you grant Visibility Group Ltd an unrestricted, worldwide, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute such User Content, and you also agree that Visibility Group Ltd is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

However, we will not release your name or otherwise publicize the fact that you submitted such User Content to us unless: (a) we first notify you that the User Content you submit to a particular part of the Site will be published or otherwise used with your name on it; or (b) we are required to do so by law. PROHIBITED COMMUNICATIONS you may only submit to the Site, User Content that is (a) owned by you, (b) submitted with the express permission of the owner, or (c) in the public domain.

You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other materials that would violate any law or the rights of others, including without limitation, laws against copyright infringement. Violation of these restrictions may result in limitations on access by you to this Site.

Managing User Content and Communications

Visibility Group Ltd reserves the right, in its sole discretion, to delete or remove your User Content from the Site and to restrict, suspend or terminate your access to all or part of this Site, at any time for any reason without prior notice or liability.

Visibility Group Ltd may establish general practices and limits on the use of any Service, including, but not limited to, limits on retention time, file size, and storage space for User Content. Visibility Group Ltd shall have no liability or responsibility for the deletion or failure to store any information or materials in connection with any service.

Visibility Group Ltd may, but is not obligated to, monitor or review (i) any areas on the Site where users transmit or post User Content, including but not limited to areas where Services are available, or chat rooms, bulletin boards or other user forums, and (ii) the substance of any User Content.

To the maximum extent permitted by law, Visibility Group Ltd will have no liability related to User Content arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Visibility Group Ltd also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any User Content.

Governing Law and Jurisdiction

This Site (excluding linked sites) is controlled by Visibility Group Ltd from its offices within UK. By accessing this Site, you and Visibility Group Ltd agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of the United Kingdom, without regard to the conflicts of laws principles thereof.

You and Visibility Group Ltd also agree and hereby submit to the exclusive personal jurisdiction and venue of courts having situs within United Kingdom Visibility Group Ltd makes no representation that Materials or Services available on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited.

Those who choose to access this Site from other locations do soon their own initiative and are responsible for compliance with local laws.

Trademark Information

The trademarks, logos and service marks (“Marks”) displayed on this Site are the property of Visibility Group Ltd or other third parties. You are not permitted to use the Marks without the prior written consent of Visibility Group Ltd or such third party which may own the Marks.


This does not include the setting up fee.
In the case of work that is already being undertaken a refund will not be issued.
We reserve the right to modify these Terms & Conditions at any time, and without prior notice, by posting amended terms on this website. Your continued use of Visibility Group Ltd services indicates your acceptance of the amended Terms & Conditions.

Promotional Offers

Businesses must be under 2 months old.
Nameservers will be fixed to Visibility Group Ltd.

Domain Names

When buying a domain name through us you are entering into a contract not only with us but also with Nominet, the governing body of .uk domain names. You can find more information about Nominet and it’s terms here.

When buying an .UK domain from us the purchaser will provide an email address and we will initiate the transfer via Nominet. An email will be sent to the provided email with a secure link to enable the registrant (legal owner) details to be changed.

This link is only valid for 5 days so if you don’t manage to complete the transfer in that time or the email doesn’t arrive please let us know ASAP and we will re-issue the email.

As we are unable to monitor the provided email account its the responsibility of the purchaser to inform us so the link can be re-sent.

Our Key Terms

Once an exit out fee has been paid, you have between 7 and 14 working days before an automatic suspension of services on our server will take effect.
In the case of a client wanting to transfer the domains IPS tag to another Registrar, a transfer charge of £15.00 + VAT will be incurred.
Domain lease renewal fees start from £35 + VAT, depending on the value of the domain.

Domains can be renewed either by telephone, email or our live chat facility.
If a domain is not renewed, it will eventually be suspended, all services relating to that domain will no longer function and the domain will eventually be cancelled, once cancelled, the domain name will become instantly available to others who may wish to re-register it.

Occasionally there may be significant release fees relating to work carried out, this is for the transfer of works by Visibility Group Ltd to the party involved and is not covered under the initial quotation and scope of the project.

If malware is detected on a website that is hosted by Visibility Group Ltd we reserve the right to suspend it to protect other sites on our server and the interests of our clients. A charge will be levied to remove the malware before the site is made live again.

WordPress tutorials must take place or be arranged to take place within 30 days of the website going live. After this time there will be a charge of £35 per 30 min.

If you miss your scheduled tutorial, then this will count as a forfeiture of said slot, further tutorials will be charged at £35 per 30 minutes.

If at any point negative/defamatory comments or reviews are posted regarding Visibility Group Ltd on any platform, Visibility Group Ltd reserve the right to suspend all services.

Once a project has been commissioned and the work is completed then we will attempt to contact you, if after 3 months we cannot make contact with you, the outstanding balance will be collected and the project held for you.

Web Deals Offer Terms & Conditions

When you select a package you are entitled to everything listed within that package.

If you add additional elements to the design the cost will be calculated per item.

The bespoke, well written content will be created in-house. Any other content for the site must be provided or you can have us create it for a fee based on the amount you need.

The automated backups will be kept so that the site can be restored if anything happens to it. We suggest every client make their own backups too so they have a copy.

The 12 months secure hosting is included with the provision that you remain with us for 24 months. The first year will be free of charge but the second will incur an annual fee. If you choose to leave before the end of the second year there is a £300 + VAT moving fee.

With email, online and telephone support we will inspect the site for you. If there is a large problem and it takes longer than a few minutes to find we will charge a fee based on the time.

The provision of support does not include fixing an issue. There will be a fee for this based on the extent of the issue and how much time it will take to fix.

Websites will be optimised but performance on search engines will not be guaranteed.

The WordPress tutorial will be 30 minutes long for standard websites and 45 minutes for Woocommerce. If you want a longer session additional time can be provided for a fee.

When purchasing a website we will take a 50% deposit to cover set up, getting the project into the work queue, and starting the work. The remaining balance will then be required upon completion of the website. We will make every effort to contact the client as the website is nearing completion and once the work is concluded. If no feedback is received two months after the completion date we will assume the client is happy with the work and will proceed to issue a bill for the balance due. Once this is paid the files will be sent and the project concluded, including making any reasonable changes that are required.

Over the course of a project we will do our utmost to keep in contact with clients to gather everything we need to complete the website, whether it is pictures, content, or products. We will wait for a period of up to three months to give each client time to provide all of these details. If they are not received once this period elapses we will issue a bill for the remaining balance on the website.

Customers are required to submit products themselves to Woocommerce. We can do this for you for a fee based on the number of different products that need to be uploaded.

Project Delays

Our goal is to finish each project in a timely manner. However, there may be some cases where we are unable to do this because of holidays or the customer failing to provide information or wanting to delay. If a project is delayed for three months we will save a copy of the site files and remove the website from our server. We will only reupload it to the server once the customer contacts us to restart the project.

If a customer wants to delay the project but would like to keep the website on our server, we will charge a holding fee. This will cover our administration costs.

Complaints & Abuse

Should you wish to register a complaint about any of the web or domain name services we provide please forward them to complaints@visibility.uk.

Please provide the details of your complaint, including your business name. Our client relationship manager will investigate and contact you as soon as possible.